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dc.contributor.authorDroog, Alissa A., 1993--en_US
dc.contributor.authorOsorio, Nestor L.en_US
dc.date.accessioned2021-10-20T16:05:33Z
dc.date.available2021-10-20T16:05:33Z
dc.date.issued2021-10-07
dc.identifier.citationNestor L. Osorio & Alissa Droog (2021) Exploring the impact of the pandemic on reference and research services: A literature review, New Review of Academic Librarianship, DOI: 10.1080/13614533.2021.1990092en_US
dc.identifier.other10.1080/13614533.2021.1990092
dc.identifier.urihttps://commons.lib.niu.edu/handle/10843/24305
dc.descriptionThis is an Accepted Manuscript of an article published by Taylor & Francis in New Review of Academic Librarianship on 07 Oct 2021, available online: https://www.tandfonline.com/doi/full/10.1080/13614533.2021.1990092en_US
dc.description.abstractThis literature review explores the impact of COVID-19 on reference and research services in academic libraries. The first half of the review identifies changes and initiatives during the previous ten years using meaningful examples of changes. Gathering information from listservs, conference schedules,trade publications, websites, and emerging research, the second half of this review revisits changes to reference and research services from Spring 2020-Summer 2021. The literature is extensive, for that reason, we have identified meaningful experiences that can be translated into the pre- and intra-pandemic service practices. The pandemic advanced many existing and emerging trends, allowed libraries to find innovative solutions to new problems, and paused other areas. While this literature review cannot predict the future, it will allow readers to reflect on real case experiences with the expectations that our work will enlighten others in creating or adapting services for a new generation of reference and research services.en_US
dc.language.isoen_USen_US
dc.publisherTaylor & Francisen_US
dc.subjectreference servicesen_US
dc.subjectresearch servicesen_US
dc.subjectacademic librariesen_US
dc.subjectchat referenceen_US
dc.subjectCOVID-19en_US
dc.titleExploring the impact of the pandemic on reference and research services: A literature reviewen_US
dc.type.genreArticleen_US
dc.typeTexten_US
dc.contributor.departmentUniversity Librariesen_US
dc.rights.statementIn Copyrighten_US


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