A qualitative study of learner-centered training : a corporate view of web-based instruction

Abstract

The challenges of downsizing, competition, and the global market all affect the survival of any corporation, as well as training. New demands are placed on training departments to ensure that employees have access to training to improve their effectiveness and performance and to ensure employees receive the customized training they need when it is needed. Due to a reduction in trainers, the interest in using web-based training has increased. Web-based training is an alternative method to deliver training. Recent studies suggest a growing popularity in online training. Technological advancements have changed how training is developed and delivered. The purpose of this study is to determine how corporate Web-based training programs/courses are designed and developed and to determine the critical contextual dimensions in corporations that delimit and enhance the design and development of web-based training. The case study methodology was used to collect, analyze, and report on the data. Semistructured interviews and observations were conducted. The research population consists of policymakers, instructional designers, trainers, and end-users in a technically oriented communications company. Data gathered was entered into a database and analyzed. The study reveals that the traditional, basic instructional design components (analyze, design, develop, implement, and evaluate) are followed when using Web-based training. The designers and trainers do not use a specific instructional design model. However, because technology is used, another step is added to address the multimedia elements integrated into training programs. The study also reveals three primary factors that are critical to the success of Web-based training. They are: (1) finances, (2) time, and (3) technology. We work in an era that necessitates continuous learning. We can expect to change jobs and/or careers several times during out working years. As a result of advancements in technology, participation in learning has grown and the audience for adult learning has expanded. Learning is shifting more to the factory floor and corporate training centers. Corporations must position themselves to ensure existing workers remain competitive through training, formal education, and self-study in order to survive. Web-based training is an avenue to assist them in this process.