Decreasing Check-In to Discharge Time in the PTC
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The Physician Treatment Center at Central DuPage Hospital was born out of the Emergency Department. It was conceived as an idea of how to keep patients from being admitted to the hospital through and emergency visit for non-emergency situations. It is a unique hospital department, and it offers a variety of services. The PTC offers medication infusions, blood transfusions, wound care, and avast number of procedures. The project team partnered with Northwestern Medicine’s Performance Improvement Office at Central DuPage Hospital to tackle this project. The project team utilized Six Sigma’s DMAIC methodology to approach this project. DMAIC is broken down into five phases: Define, Measure, Analyze, Improve, and Control. The structured problem-solving approach gives guidance to the project and how to proceed (iSixSigma, 2017).