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One-to-One and One-to-Many Business Relationship Marketing: Toward a Theoretical Framework
(Journal of Business-to-Business Marketing, 2013-04)Purpose. This work addresses mixed findings in relationship marketing literature regarding the importance of micro-level (interpersonal) relationships on firm outcome. MethodobgylApproach: The article leverages impression ... -
Transformative service research: An agenda for the future
(Journal of Business Research, 2013-08) -
If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology
(Journal of Business Research, 2015-09) -
Promoting Problem-Based Learning in Retailing and Services Marketing Course Curricula with Reality Television
(Journal of Education for Business, 2015)This research provides business educators who teach retailing and services courses with an innovative way to encourage students to engage in problem-based learning solving by incorporating reality television into their ... -
Marketing tourism and hospitality products worldwide: Introduction to the special issue
(Journal of Business Research, 2015-09) -
Competency Modeling in an Undergraduate Management Degree Program
(Business Education & Accreditation, 2014-12)Competency models have been adopted in many organizations to focus systems for employee selection, training and development, and work engagement on the competencies identified by the organization as most important to its ... -
Interviewee Selection Test and Evaluator Assessments of General Mental Ability, Emotional Intelligence and Extraversion: Relationships with Structured Behavioral and Situational Interview Performance
(Journal of Business & Psychology, 2015-09)The purpose of the study was to examine antecedents of interview performance commonly measured via two divergent methods; selection tests and evaluator assessments. General mental ability (GMA), emotional intelligence ... -
Cracking but not breaking: Joint effects of faultline strength and diversity climate on loyal behavior
(Academy of Management Journal, 2015-10)This study examines the joint effects of diversity composition (as manifested in faultline strength) and diversity management (as manifested in diversity climate) on loyal behavior. Using data gathered from a sample of ... -
We may have hired Dr. Jekyll, but we ended up with Mr. Hyde
(Business Horizons, 2012-01) -
Business process improvement in equipment finance
(Journal of Equipment Lease Financing, 2009) -
Business process improvement: A key to equipment financing company competitiveness
(Journal of Equipment Lease Financing, 2011)Business process improvement tools can help an equipment financing company to work smarter and more efficiently and to drive down its costs of doing business. Interviews with executives in 30 firms show how these tools ... -
My family made me do it: A cross-domain, self-regulatory perspective on antecedents to abusive supervision
(Academy of Management Journal, 2016-10) -
Motivation and ability in the decision to acquire
(Journal of Business Research, 2013-11) -
Linking justice, performance, and citizenship via Leader-Member Exchange
(Journal of Business & Psychology, 2008-09)While organizational justice continues to garner attention by researchers, why perceptions of justice influence a variety of outcomes is still in need of explanation. In this paper, we examine one type of social exchange ... -
Supervisor Workplace Stress and Abusive Supervision: The Buffering Effect of Exercise
(Journal of Business & Psychology, 2012-09)Purpose We examine how supervisor stress is associated with employee-rated abusive supervision. In addition, we test the premise that higher levels of physical exercise by supervisors can buffer the negative effects of ... -
An Exploratory Examination of Antecedents to Software Piracy: A CrossCultural Comparison
(IEEE, 2012)Software piracy continues to be a growing problem on a global scale for software developers. The purpose of this study was to conduct a crosscultural comparison of a model predicting the intent of individuals to pirate ... -
When sales and marketing align: impact on performance
(Northern Illinois University College of Business, 2015)Without sales and marketing working to produce revenue, the firm ceases to exist. Yet, given the magnitude of what’s at stake, these two functions are often at odds with one another to the detriment of performance. This ... -
Customer–company identification and the effectiveness of loyalty programs
(Elsevier Science, 2015-02)Customer loyalty programs constitute an important customer relationship management tool, adopted by multiple industries. This study investigates how customers perceive benefits from a loyalty program that enhance their ... -
Brand spillover effects within a sponsor portfolio: the interaction of image congruence and portfolio size
(The Marketing Management Association, 2015)A sponsor portfolio exists where multiple brands sponsor a single activity or property, such as a sporting event, team, league, or a charity simultaneously. While sponsor portfolios are common in practice, little is known ... -
Misfit and milestones: structural elaboration and capability reinforcement in the evolution of entrepreneurial top management teams
(Academy of Management, 2016-08)We examine how "top management team (TMT) misfit," or discrepancies between the TMT's functional roles and the qualifications of the managers who fill those roles, affects the evolution of TMT composition and structure in ...
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